General Patient Info
Thank you for choosing our practice to provide you with your specialized medical needs. Your concerns are very important to us and we want to assure you that it is our intent to give you the best care possible. In an effort to assist you with questions that you may have once you return home, we are providing you with the following information. Please refer to this prior to calling our office, except in the case of an emergency.
Gwinnett Radiation Oncology
You will need to check in with the front desk each visit, so that we may verify that you have not had any changes since your last visit (i.e. address, phone number, insurance, etc.)
For your convenience, we have Benefits Counselors at each location to assist you with your financial concerns. If you require chemotherapy, they will contact you and go over all of your plan benefits shortly after your first appointment. This allows you to be clear on what your insurance will and will not cover. If you are unable to pay your co-pays or co-insurance our benefits counselors will assist you in seeking outside resources that may be available to help you. We also have financial counselors that can set up a payment plan that meets your needs.
Test Results: When we schedule you to have x-rays or tests done we will also schedule you to have an office visit a few days after the test in order to get the test results. If you are calling for test results please understand that there are times that we cannot give the information to you over the phone. The test results must be reviewed by your physician and he may want to see you in person in order to fully explain them to you. However, if you do call for results, please leave your name, name of the test, date the test was done and the place the test was done. We will return your call after the physician has reviewed the test and given the nurse permission to release the information. Usually, test results can only be released to the patient.
Sharing information with family and friends: Due to federal privacy laws, we can only release information to the patient. We have a form that you can fill out that will give us permission to release information to your family and friends. Please fill out this form if you want us to talk with others regarding your condition. Please do not get upset if we do not have one on file and therefore cannot release information to your loved ones. If you have a large family, please try your best to have one person as the “spokesperson”. We do our best to answer everyone’s questions but it is sometimes overwhelming to have 3 or 4 members of one family calling to inquire about the same situation. Your cooperation is appreciated.
Smoking: Smoking is prohibited on all areas of Gwinnett Medical Center campus including the Center for Cancer Care.